You'll receive a prompt acknowledgment from our support team, typically within 24 hours, confirming receipt of the ticket and providing a reference number. Our team will then review the issue, which may involve gathering additional details or troubleshooting steps to ensure a swift resolution. Depending on the nature of the issue, you may receive a response with a solution, a request for more information, or an estimated timeline for further action. We prioritize clear communication and aim to resolve most inquiries within 48-72 hours, ensuring your irrigation system operates smoothly.